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Welcome đź‘‹: What is Flametree?

Flametree is an AI Customer Engagement Platform that enables enterprises to enhance the efficiency of customer acquisition, customer and employee service, and debt collection, while significantly reducing costs through the ability to quickly build sophisticated AI agents and execute comprehensive, AI agent–driven outbound campaigns.

Flametree Main Interface Flametree main page

The platform was purpose-built for banks and financial institutions by a team of professionals with over 25 years of experience in automating tier 1 banks.

All rights to the Flametree platform are owned by Enfint.

How is your platform better than legacy solutions?​

Unlike solutions based on one-way communication, Flametree uses a conversational approach — engaging the customer in dialogue to understand their interests and situation, allowing AI agents to respond appropriately and adapt to the specific context.

Why do companies/banks need AI agents?​

Integrating AI agents into enterprise workflows delivers significant improvements in the efficiency and quality of interactions with prospects, customers, and employees — while substantially reducing operational costs.

Strategic perspective:

  • The adoption of AI-driven automation is accelerating across industries.
  • Enterprises that fail to adapt risk falling behind the competition.

What are the main Use Cases for Flametree AI Agents?​

Flametree Main Interface

Customer Acquisition​

  • Lead Generation: Proactively reach out to prospects, present relevant products or services, address objections, and guide them toward conversion.
  • Product Consultation & Onboarding Assistance: Engage potential customers by consulting on product offerings, collecting contact information, and assisting with application submissions during new client registration.
  • Dropout Management: Reconnect with prospects who abandoned the onboarding process to understand the reasons for disengagement and provide support to help them complete their registration.

Customer Service​

  • Employee Copilot: Act as an intelligent assistant for customer support representatives by suggesting personalized response options during client interactions via voice, email, or messaging platforms.
  • Product and Service Inquiries: Provide instant, accurate answers to customer inquiries about products, services, pricing, and tariffs.
  • Transaction and Account Support: Assist clients by answering questions regarding their transactions, account operations, and service usage.
  • Operational Assistance: Facilitate operations on behalf of clients within their personal accounts, ensuring seamless and secure transactions when authorized.

Employee Support​

  • Internal Knowledge Assistant: Offer employees quick and reliable answers to questions about internal processes, regulations, and procedures, acting as an HR or IT support assistant to streamline internal operations.

Cross-sell / Upsell​

  • Proactive Engagement: Initiate personalized outreach to existing clients, suggesting relevant additional products or upgrades to expand their portfolio and increase customer value.

Debt Collection​

  • Automated Debt Recovery Outreach: Initiate timely, automated communications with debtors to encourage repayments, streamline collection processes, and reduce delinquency rates.

Key terms and concepts​

AI Agent

An AI Agent is an advanced, AI-driven virtual assistant designed to engage with prospects, customers, and employees in a highly human-like manner. Leveraging natural language processing and machine learning, it delivers intelligent query resolution, provides personalized interactions, and seamlessly facilitates transactions on behalf of clients.

All AI agents settings—from its tasks to the tools it can access—are configured via the portal: Prompts, Workflow, Skills, Integrations, Knowledge Bases, etc. This way, you control the AI agent's behavior, while the system handles the LLM-based logic implementation.

Tools and Skills

Modules that extend the AI agent's capabilities by enabling specific actions and integrations with external systems (e.g., sending emails, creating support tickets, searching knowledge bases, or performing database operations).

Integrations

Connections to external systems and services including communication channels (email, WhatsApp, web chat), AI models (LLM, STT/TTS, embedders), and external systems (CRMs, databases) that enable comprehensive AI agent functionality.

Channels

Communication pathways that connect AI agents to external messaging platforms and services (such as Telegram, WhatsApp, Email, Web Chat) enabling users to interact with AI agents through their preferred communication methods.

Knowledge Bases

Information repositories containing documents, files, and data sources that AI agents can search and reference to provide accurate, contextual responses to user queries.

Workflow

The conversation logic that defines how AI agents transition between states, handle user interactions, and execute actions during conversations or automated processes.

Campaigns

Automated outreach initiatives that use AI agents to engage with contacts across multiple stages, executing data-driven strategies for customer acquisition, retention, and debt collection.

Sessions

Individual conversation instances between users and AI agents that can be monitored, analyzed, and used for performance optimization and quality assurance.

Identity

User and tenant management system that controls access permissions, roles, and organizational settings within the Flametree platform.

Tenant

An organizational account or workspace within Flametree that contains all AI agents, knowledge bases, integrations, and user access for a specific company or team. Each tenant has its own data isolation, billing, and user management. Users are assigned roles within a tenant (Tenant Admin, Tenant User, or Tenant Viewer) that determine their access permissions.