Release Notes

Welcome to the Flametree release notes! Here you'll find detailed information about new features, improvements, and updates in each version of our AI platform.

Flametree 4.4​

February 23, 2026

This release introduces the Planning Agent, delivers enhancements to the Human Agent and 360 Customer View workspaces, enhances the Deep Analytics mechanism, adds Instagram as a supported communication channel, introduces a configurable tenant-level monthly session limit, and improves automated knowledge base generation from websites using the llms.txt mechanism.

🧠 Planning Agent​

A new type of AI agent designed to handle complex, multi-step tasks. The agent first generates an execution plan based on the customer request and then performs the steps sequentially, with the ability to dynamically re-plan based on execution progress and intermediate results.

💼 Human Agent Workspace and 360 Customer View Evolution​

The continuous customer communication feed has been extended with new event types, including:

• Operator transfer
• Operator assignment
• Session closure

Integration of the continuous communication feed (as in the 360 Customer View workspace) into the Human Agent workspace.

Ability to manually initiate outbound communications via:

• WhatsApp
• Telegram
• Email

For WhatsApp outbound messages sent after 24 hours, support for Meta-approved message templates.

📱 Instagram Direct Messaging Support​

Instagram Direct Messages are now supported as a communication channel.

⚙️ Tenant-Level Monthly Session Limit​

A configurable monthly session limit can now be set at the tenant level to enable better budget forecasting and usage control.

📊 Deep Analytics Enhancements​

Deep Analytics now supports the use of session parameters and communication channels during report generation, enabling more comprehensive insights.

🎨 Widget Design Enhancements​

The widget design has been enhanced to deliver a more modern, seamless, and consistent user experience aligned with today’s leading chat platforms.

🌐 Web Knowledge Base Parsing via llms.txt​

The Web Knowledge Base source now supports parsing via llms.txt, enabling faster and more accurate extraction of website content.

A new checkbox Prefer llms.txt for website parsing is available (enabled by default).

If enabled:

• If an llms.txt file is present, it is used to determine which pages should be parsed instead of performing full website crawling.
• If an llms-full.txt file is present, only the content from this file is used, and the website itself is not crawled.

Flametree 4.3​

December 12, 2025

The Flametree 4.3 release focuses on simplifying AI agent creation, expanding segmentation and analytics capabilities, strengthening enterprise integrations, and improving messaging channel reliability and visibility.

🧙 Wizards for Fast AI Agent Creation​

Flametree now includes guided, step-by-step Wizards for AI agent creation.

With a Wizard, you can:

• Define the agent’s identity, goals, and behavior by answering a few simple questions
• Upload knowledge sources in text or video formats
• Review and fine-tune automatically generated prompts and settings

The platform then generates a ready-to-use AI agent, making it faster and easier to launch specialized agents with zero technical effort. Currently, wizards are available for creating a Website Sales Agent and an AI Twin, with more options coming soon.

🎯 Client Segmentation (360 View Upgrade)​

Client segmentation in 360 View has been significantly enhanced.

You can now:

• Build complex filters using AND / OR logic
• Use an expanded range of comparison operators
• Create queries from a new dedicated sidebar
• Save filter configurations and quickly access them from the Saved Filters tab

These improvements make it easier to identify target segments for analysis and outbound campaigns.

🔌 Model Context Protocol (MCP) Support​

Flametree 4.3 introduces support for the Model Context Protocol (MCP) — an open standard that allows AI systems to securely access tools, data sources, and enterprise services. MCP integrations can be configured in the Connectivity section.

MCP Capabilities​

• Automatic discovery of tools from remote MCP servers
• Ability to select only the required tools
• Ability to rename tools
• Support for connecting multiple MCP servers to a single AI agent

This feature reduces integration time and allows AI agents to evolve alongside your enterprise systems without hardcoded integrations.

📊 Deep Analytics Integration with 360 View​

Customer records in 360 View can now be enriched with insights generated by Deep Analytics.

How it works: If a field in 360 View matches the name of a Deep Analytics category, the analyzed value is automatically written to the customer record after session analysis.

Example: You can analyze which product categories prospects are interested in, store these insights in the customer profile, and use them for segmentation and outbound campaign launches.

🔄 Updating Customer Attributes from Session Parameters​

Customer records in 360 View can now be enriched using session input parameters.

How it works: If a field in 360 View matches a session input parameter name, the parameter value is automatically saved to the customer record.

Example: If a lead is acquired through advertising, UTM data (such as utm_source or utm_campaign) passed as session parameters is saved directly into the 360 View record. This enables segmentation by acquisition channels.

🚀 Campaign Result Standardization​

All campaigns now include two standardized fields — Result Flag and Result Datetime — to ensure consistent tracking and reporting of campaign outcomes across different campaigns.

📊 Improved Deep Analytics Reports​

You can now hide low-value metrics in Deep Analytics reports to focus on meaningful insights. Simply configure the min_value parameter in the report YAML (for example, min_value: 1.0), and rows below the specified threshold will be automatically excluded. This helps keep reports focused on the most meaningful insights.

👥 Expanded Contact Details Visibility​

The Contacts panel on the Sessions and Human Agents screens now displays additional customer fields.

In addition to the customer name, the panel may show:

• Email
• Phone
• WhatsApp / Telegram / LinkedIn
• Open in 360 button for direct profile access

Empty fields are automatically hidden to keep the interface clean.

💬 Messaging Channel Improvements​

📘 Facebook​

We have completely redesigned the integration for improved stability and added support for sending product images from the Catalog as carousel messages.

📱 WhatsApp​

Delivered and Read message statuses are now available for analytics and reporting.

Flametree 4.2​

November 17, 2025

The Flametree 4.2 release introduces a unified communication experience in Customer 360, updated Integration Settings, and several platform enhancements.

✉️ Unified Message Feed in Customer 360​

All customer communications with an AI agent now appear in a single continuous feed, similar to modern messaging apps. Live agents can start or continue conversations at any time. They can also view input and output details for every interaction, which update automatically as they scroll. This reduces switching between threads and makes information easier to find.

🔗 Integration Settings Redesign​

The Integrations section is now split into Connectivity (AI models and third-party services) and Channels (email, WhatsApp, voice, SMS, etc.). This structure makes configuration faster, clearer, and more intuitive.

📧📱 Multi-Account Channels (Email and WhatsApp)​

You can now connect multiple accounts to the same channel. AI agents and campaign stages can send outbound messages through several accounts. The system distributes traffic automatically while keeping each customer assigned to a single account. This “sticky” routing improves trust and reduces the risk of account blocking.

🖥️ New Start Screen​

A clean two-panel layout now displays agents and dashboards side by side. You can select items with a single click and open them for editing with a double click.

📊 WhatsApp Delivery Tracking​

Flametree now tracks the delivery status of every outgoing WhatsApp message. This provides clearer insight into communication performance.

✨ Additional Improvements​

• New health indicator showing real-time status of all connected accounts
• More accurate email threading for outreach communications
• Fixes for occasional attachment-sending errors in email and WhatsApp
• AI Copilot suggestions enabled by default when conversations are handed to a live agent

Flametree 4.1​

October 7, 2025

The Flametree 4.1 release brings major improvements to performance, usability, and agent management across the platform.

📚 Knowledge Base​

• Source filters: Now the system allows filtering by sources, shows progress of sources uploading, supports simultaneous uploads, adds corresponding name of source automatically while uploading file from filesystem
• Model health: Added health status markers for Speech-to-Text and Embedding models. Added possibility to upload video and audio files of various formats and encodings.

🚀 Widget​

• Performance: Optimized performance and delivery — reduced bundle size, added compression, improved loading with CDN and lazy initialization.

✨ UX improvements​

• Agent control: Now you can start and stop an agent with a click directly from the agent card.
• Filter UX: Improved UI and added filtering options. Used filters are now highlighted with additional coloring and will remain selected for the future sessions.

📧 IMAP/SMTP selection​

• Legacy config: Legacy configuration options are now marked as deprecated.

🔍 Agent deep analysis​

• Custom prompt: Added the ability to set a custom prompt template for agent performance analysis.

👤 User Record operations​

• User records: Now you can create and edit user records directly from the 360 view screen.

🛡️ Anti-spam check​

• Anti-spam: Now the system could identify spam-generating session and interrupt it to save tokens.

Flametree 4.0​

September 17, 2025

📈 Advanced Campaign Management​

Enhanced campaign visibility and interaction capabilities:

• Campaigns Tab: Complete redesign of the Campaigns tab to provide clear, comprehensive dashboards with detailed campaign performance insights and analytics
• Push Campaigns: Added support for interactive buttons in initial campaign messages

🔗 SMS Integration Expansion​

New communication channel for SMS delivery in campaigns:

• Infobip Integration: Messages can now be delivered via Infobip with comprehensive delivery status tracking, ensuring reliable SMS communication and detailed delivery analytics

🦨 Platform Infrastructure Enhancements​

Comprehensive platform improvements for better user management and workflow control:

• Operator Role Introduction: New role for users who focus on customer support without managing campaigns or agents, allowing them to respond to customer requests as human agents and monitor agent performance
• Daily Agent Session Limit: Added configurable daily agent session limits, enabling administrators to define maximum sessions per agent per day
• Invisible Session Parameters: Introduced hidden parameters can now be added to sessions, accessible to tools but not displayed in prompts
• Flexible Human Handoff: New Immediate human handoff setting allows configuration of whether the first response is handled by an AI agent or immediately routed to a human agent
• File Attachment Support: Human agents can now send file attachments directly to end users, expanding communication capabilities beyond text
• Redesigned Navigation: Updated main menu with improved two-level navigation structure for enhanced usability and clearer information architecture
• Deprecated Integrations: Legacy integrations based on the old architecture are now marked as deprecated, with migration to the modern integration framework strongly recommended for improved performance and reliability

📊 Enhanced 360 Customer Intelligence​

Improved customer relationship management:

• 360 Customer View: Redesigned view screen featuring a master client record with comprehensive attributes, communication history, and associated products
• Customizable Field Management: Client field visibility and display order can be customized to match organizational needs and workflows
• Dynamic Field Creation: Support for adding new custom fields, including those automatically generated by AI agents (such as product interest)
• Advanced Customer Segmentation: Powerful search and filtering capabilities allow users to segment customers by any attribute, with CSV export functionality for seamless campaign integration

🛠️ Stability and Performance Improvements​

Additional platform reliability enhancements:

• Form Agent Reliability: Fixed critical issue where the form agent occasionally failed to save results at the end of voice sessions
• Communication Channel Stability: Improved stability and reliability across communication channels, including WhatsApp, Telegram, and IMAP/SMTP integrations
• Platform-Wide Optimizations: General performance improvements and reliability enhancements across the entire platform for better user experience and system stability

Flametree 3.7​

August 7, 2025

🎙️ Enhanced Voice Processing​

Significant improvements to voice interaction capabilities:

• Advanced Voice Detection: Improved VAD (Voice Activity Detection) correction algorithm delivers increased accuracy in speech recognition
• Robust SIP Integration: Enhanced SIP call error and status handling for more reliable phone-based interactions
• Multilingual Speech Recognition: Added support for multi-language configuration in STT Whisper integration, improving ASR performance for multilingual AI agents

🔗 Advanced Telegram Integration​

Streamlined communication through Telegram:

• Resilient Streaming: More robust handling of streaming interruptions ensures consistent message delivery
• Voice Message Support: Enabled voice message transcription in Telegram channels for comprehensive communication
• Interactive Elements: Added inline buttons support for enhanced user interaction

📚 Expanded Knowledge Base Capabilities​

Enhanced content ingestion and processing:

• Optimized Notion Parsing: Tuned Notion parser chunking algorithms for significant performance improvements
• Video Content Ingestion: Added video file support as a new knowledge base source, expanding content types
• API-Triggered Indexing: Exposed public API endpoint for programmatic knowledge base indexing triggers

⚙️ Backend Infrastructure Enhancements​

Improved system reliability and flexibility:

• Dynamic Session Configuration: Added support for parameterizing session start messages for customized user experiences
• Fault-Tolerant Persistence: Improved fault tolerance in session result persistence to prevent data loss
• Flexible Session Modes: Sessions can now be initialized in AI Agent, Human Agent, or Copilot mode for versatile deployment

🛠️ OpenAPI Tool Generation​

Streamlined third-party service integration:

• Automated Tool Creation: Generate tools directly from OpenAPI specifications to streamline integration of third-party services into agent workflows
• External API Support: Enables automatic creation of callable tools for external API invocation
• Advanced Configuration: Supports path filtering and operation ID transformation for precise integration control

📈 Campaign Optimization​

Enhanced scalability and performance:

• Scalable Contact Management: Optimized contact loading mechanisms for improved scalability in large-scale campaigns

📊 Analytics and Dashboard Improvements​

Better insights and user experience:

• Enhanced Visualizations: Refined plot color schemes for improved readability and professional appearance
• Computation Control: Added support for interrupting long-running dashboard computations to improve user experience
• Direct Data Export: Enabled direct contact export from deep analysis dashboards for streamlined workflow
• Comprehensive Metrics: Added user-response metrics to session dashboards for better engagement tracking

🦨 Platform Optimizations​

Comprehensive improvements across the platform:

• TTS Performance: Optimized Piper TTS caching logic for faster text-to-speech processing
• Enhanced Reliability: Improved error handling, logging, and reliability across voice and backend services
• Better Integration Support: Enhanced Telegram integration and email logging mechanisms
• Improved Observability: Added more detailed debug output for better system monitoring and troubleshooting
• Universal Library Access: Made Library tenant universally accessible across all tenants for better resource sharing
• Default Agent Outputs: Set default agent conversation outputs including language, company, company_site, and other essential parameters

🧪 Beta Feature: Enhanced FormAgent​

Revolutionary form processing capabilities:

• Single-Call Form Completion: FormAgent now supports filling all required fields in a single call, dramatically reducing inference time and cost
• Opt-In Feature: This powerful feature is opt-in and disabled by default to ensure controlled rollout

Flametree 3.6​

June 11, 2025

📊 Advanced Conversation Analytics​

Transform your customer interactions into actionable insights with our new analytics platform:

• Visual Analytics: Create time-series visualizations (bar or line charts) to track trends and patterns
• Smart Categorization: Use LLMs and custom Python snippets to categorize conversations and calculate metrics
• Deep Insights: Review LLM-generated reasoning behind category assignments
• Drill-Down Capability: Navigate from high-level categories to specific user conversations
• Custom Layouts: Fully configurable YAML-based setup with customizable report layouts

📱 Two-Way Mobile App Communication​

Seamless communication across mobile platforms:

• Widget Integration: Embed Flametree widget in mobile apps for both inbound and outbound communication
• Push Channel: New "Push" communication channel for outreach campaigns
• Smart Notifications: Push notification configuration for messages from both AI and human agents

🖼️ Image Processing for AI Agents​

Expand your AI capabilities with vision:

• Visual Analysis: AI agents can now process and analyze user-submitted images
• Smart Descriptions: Generate comprehensive descriptions of visual content
• Interactive Q&A: Answer specific questions about image content

📚 Enhanced Knowledge Base Parsing​

PDF Processing​

• Improved table recognition and extraction
• Better text sequence determination for complex layouts

Website Parsing​

• Support for dynamic JavaScript content
• Parse entire websites, single pages, or use regex filters

Office Documents​

• Enhanced Notion, Word, and Excel file processing
• General improvements and bug fixes

📱 Mobile Monitoring App​

Stay connected with real-time insights:

• Performance Dashboards: Monitor aggregated AI agent and campaign metrics
• Live Conversations: Access agent conversations with advanced search
• Join Conversations: Ability to join ongoing dialogues
• Multi-Agent Chat: Support for both outbound and inbound communications

🔧 Integration Improvements​

WhatsApp​

• Phone numbers normalized to Meta's format for better compatibility

SIP Integration​

• Enhanced voice detection algorithm with better noise separation
• DTMF operator transfer functionality
• Message discarding when user is speaking
• Dynamic TTS voice switching during conversations
• Configurable voice speed settings
• SIP_CALLER_ID support for agent phone numbers

Intercom​

• Added support for image uploads

Telegram​

• Improved Human agent mode communication
• Forced web page preview functionality
• Enhanced user_id support at session start
• Better Markdown support with improved special character handling

🔍 Technical Enhancements​

• Vector Search: Added Qdrant database support
• TTS Integration: Support for Kokoro and Piper TTS providers with speaker_id selection

Flametree 3.5​

May 13, 2025

🤖 AI Support Assistant​

Your 24/7 companion for platform mastery:

• Always Available: Instant, intelligent answers to your questions
• Seamless Integration: Built directly into the Flametree portal
• Comprehensive Help: Assistance with building agents, launching campaigns, and platform configuration

🔔 Real-Time Operator Notifications​

Never miss important customer interactions:

• Escalation Alerts: Instant notifications when conversations are handed off to human agents
• New Message Alerts: Alerts for new customer messages in escalated conversations

🧠 Smarter AI Responses​

Enhanced intelligence across all channels:

• Optimized internal data handling
• Improved instruction mechanisms
• Better response quality from AI agents

👤 Client 360 View​

Complete customer insights in one place:

• Communication History: Full interaction timeline with each client
• Profile Data: Comprehensive client information
• Campaign Analytics: Parameters and results tracking

📧 Email Read Tracking​

Measure engagement effectiveness:

• Track when recipients open emails
• Better campaign effectiveness measurement
• Enhanced messaging strategy insights

📲 Telegram Campaigns​

Expand your reach:

• Run engagement campaigns via Telegram
• Target subscribers to your Telegram bot
• Direct service promotion through the channel

Flametree 3.4​

April 11, 2025

📊 Interactive Dashboards​

Agent Performance Dashboard​

• Total session count monitoring
• Unique user tracking
• Human-agent session breakdown (answered/resolved)
• Messaging activity analysis

Campaign Analytics Dashboard​

• Detailed campaign results tracking
• Contact status breakdown (negative, uncertain, positive, success)
• Contact distribution by campaign stages

🔄 General Updates​

• Human Operator Pagination: Better navigation for large session volumes
• Enhanced Filtering: Session filtering and sorting by latest activity date
• HTML Support: Human agents can send HTML-formatted messages
• Customer Feedback: Thumbs-up/down rating in web widget

🔗 Integration Updates​

• Google Meet: Create and manage meetings directly in platform
• Telegram: Initiate outbound conversations in groups and threads
• Gmail 2FA: Secure connection for two-factor authentication protected accounts

Flametree 3.3​

March 12, 2025

📚 AI Agents and Campaigns Library​

Simplify setup and configuration:

• Library Tenant: Shared library with pre-built AI Agents and Campaigns
• Campaign Export: Password-protected ZIP files for easy transfer

👥 Improved Human Agents UX​

Better workflow management:

• New Messages Badge: Clear visibility of unread messages
• Session Count Display: Monitor individual agent workloads

💬 Enhanced Telegram Handling​

• Sequential Messages: AI responds collectively to multiple consecutive messages

🛠️ Platform Improvements​

• Version Display: Release version shown in bottom-right corner
• Interactive Help: YAML workflow creation guidance
• IMAP/SMTP Help: Email integration setup assistance

Flametree 3.2​

February 24, 2025

📧 Smarter Campaign Management​

• Email Template Editor: Quick and efficient outbound campaign setup
• Parallel Conversations: Multiple simultaneous conversations with same client per campaign

🌐 Upgraded Web and Mobile Chatbots​

• Conversation Memory: AI remembers past conversations for anonymous users
• Multi-Agent Support: Clients can engage multiple AI Agents simultaneously

🤝 Enhanced AI-Human Collaboration​

• Smart Escalation: Seamless AI-to-human handover for complex issues
• Copilot Mode: AI drafts responses to speed up human agent replies

📱 Expanded Communication Channels​

• WhatsApp Multi-Agent: Single phone number supports multiple AI agents
• File Sharing: Image and document support via WhatsApp & Web Widget
• Telegram Groups: AI Agents can join and interact in group conversations