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Overview: Introduction to FlameTree AI agents and platform capabilities

FlameTree enables you to build and deploy AI agents that engage with prospects, customers, and employees in natural, human-like conversations. Unlike traditional chatbots, FlameTree agents understand context, maintain conversation state, and adapt their responses based on the situation.

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What Makes FlameTree Different​

Conversational Intelligence​

FlameTree agents use advanced AI to understand context and nuance, making conversations feel natural rather than scripted.

Complete Control​

Configure every aspect of your agent through the portal - from personality and workflow to tools and integrations. No coding required for basic setup.

Multi-Channel Reach​

Deploy the same agent across WhatsApp, email, phone, web widgets, and other platforms without rebuilding.

Agent Types​

FlameTree offers three specialized agent types:

Text Agent​

Primary agent for written communication

  • Maintains conversation context across multiple exchanges
  • Uses external tools and integrations
  • Follows complex, multi-step workflows
  • Performs reasoning and decision-making

Best for: Customer support, lead qualification, data collection, complex business processes

Voice Agent​

Optimized for phone conversations

  • Faster response times for real-time voice interactions
  • Streamlined for speech-only communication
  • No external tool delays during calls

Best for: Phone support, voice assistants, quick information queries

Call Analytics Agent​

Specialized agent for analyzing recorded phone conversations

  • Automatically transcribes imported audio files
  • Extracts customizable entities and key information from conversations
  • Generates actionable analytics and insights from call data

Best for: Quality assurance, compliance monitoring

Platform Components​

Agent Configuration​

Build your agent's personality and capabilities:

  • Identity: Define who your agent is and what company it represents
  • Speech Style: Set communication tone, language, and personality
  • Task: Specify the agent's primary objective and context
  • Workflow: Create conversation flow using visual state machines
  • Knowledge Bases: Connect to your company's information sources
  • Tools and Skills: Extend capabilities with external integrations and actions
  • Results Collection: Define what data to capture from conversations

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Communication Channels​

Connect your agent to multiple platforms:

  • Messaging: WhatsApp, Telegram, Facebook Messenger, etc.
  • Voice: Phone systems (SIP, Twilio)
  • Email: IMAP/SMTP, Microsoft Exchange
  • Web: Embeddable chat widgets
  • CRM: ChatWood, Intercom integration

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Monitoring & Analytics​

Track performance and optimize results:

  • Sessions: Complete conversation records with analysis tools
  • View 360: Comprehensive contact and conversation overview
  • Real-time Monitoring: Watch active conversations as they happen
  • Data Collection: Automatically extract insights from conversations
  • Human Handover: Seamless transfer to human agents when needed

Getting Started​

1. Create Your First Agent​

Configure your agent's identity, communication style, and basic workflow through the visual interface.

Create Your First Agent

2. Add Knowledge​

Connect your agent to company information through knowledge bases or direct integration with your systems.

Add Knowledge

3. Test & Refine​

Use the built-in playground to test conversations and refine your agent's behavior before going live.

Test & Refine

4. Connect Channels​

Integrate with your preferred communication platforms - Telegram, WhatsApp, email, phone, or web widgets.

Connect Channels

5. Monitor & Optimize​

Track conversations, analyze results, and continuously improve your agent's performance.

Monitor & Optimize

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Common Use Cases​

Customer Support​

  • Handle common questions automatically
  • Escalate complex issues to human agents
  • Provide 24/7 availability across all channels

Sales & Lead Generation​

  • Qualify leads through natural conversation
  • Schedule meetings and demos
  • Nurture prospects with personalized follow-up

Data Collection​

  • Gather customer feedback and surveys
  • Collect contact information and preferences
  • Update customer records automatically

Process Automation​

  • Guide users through complex procedures
  • Automate routine tasks and workflows
  • Provide step-by-step assistance

Next Steps​

Ready to build your first AI agent? Start with these guides: