Communication Channels

Easily connect your Flametree agents to popular messaging, email, and voice services.

Common Use Cases

Always-on customer support on familiar channels. Place an AI agent on the platforms your customers already use — WhatsApp, Telegram, Instagram, or a website widget — so it can answer product and account questions, check order status, and handle routine requests 24/7. Complex cases are escalated to a human operator only when needed.
Multi-channel outbound campaigns. Combine channels into a single sequence — for example, an email reminder, a WhatsApp follow-up if there is no response, and a voice call via Twilio or SIP for high-priority contacts. All interactions are unified under the customer's profile in 360 View.
Inbound voice automation. Route incoming phone calls through SIP or Twilio to an AI voice agent that handles common requests (claim status, balance checks, appointment booking) and transfers only complex cases to a live operator.

WhatsApp — Connect to WhatsApp Business API for customer messaging. You can also use Bird API as an integration option
Telegram — Bot-based communication with inline keyboards and file sharing
Facebook — Integration with Facebook business pages and rich media support
Instagram — Connect your business account and enhance interactions with rich media
Infobip — Send and receive SMS messages to and from your customers

Email (IMAP/SMTP) — Compatible with most email servers, attachment handling, HTML/plain text support

Twilio — Reliable cloud-based voice service with global numbers and programmable workflows
SIP — Softphone integration, PBX connection, call recording, and IVR

Bird API — Virtual phone numbers (no SIM required) with media support, templates, WhatsApp integration, and delivery tracking

Web Widget — Embeddable chat widget with customizable appearance, visitor tracking, and mobile-responsive design