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Communication Channels

Easily connect your FlameTree agents to popular messaging, email, and voice services.

Messaging Platforms​

  • WhatsApp - Connect to WhatsApp Business API for customer messaging. You can also use Bird API as an integration option
  • Telegram - Bot-based communication with inline keyboards and file sharing
  • Facebook Messenger - Integration with Facebook business pages and rich media support

Email Communication​

  • Email (IMAP/SMTP) - Compatible with most email servers, attachment handling, HTML/plain text support
  • Mail (SMTP) - Simple SMTP for email notifications

Voice Communication​

  • Twilio - Reliable cloud-based voice service with global numbers and programmable workflows
  • SIP - Softphone integration, PBX connection, call recording, and IVR

Third-Party Platforms​

  • Bird API - Virtual phone numbers (no SIM required) with media support, templates, WhatsApp integration, and delivery tracking
  • Intercom - Multiple operation modes (Chatbot/Co-pilot), performance analytics

Web Integration​

  • Web Widget - Embeddable chat widget with customizable appearance, visitor tracking, and mobile-responsive design