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Overview: Introduction to FlameTree AI agents and platform capabilities

FlameTree allows you to create, deploy, and manage AI agents that communicate naturally with prospects, customers, and employees. Unlike traditional chatbots, FlameTree agents understand context, maintain conversation state, and adapt their responses based on the situation.

What Are AI Agents​

AI Agents are at the core of the FlameTree platform — intelligent assistants that engage in natural, human-like conversations to support customers, automate workflows, and streamline business processes.

Each agent can operate across multiple communication channels and connect to your company data or external tools to provide accurate, context-aware responses.

Learn more about AI Agents →

1. Creating an AI Agent​

You can configure your agent directly in the FlameTree portal.

Main setup steps:

  1. Identity & Objective — Define who the agent represents and what it’s supposed to achieve.
  2. Speech Style & Personality — Choose tone, language, and communication behavior.
  3. Task: Specify the agent's primary objective and context
  4. Workflow — Build conversation logic with a visual state machine.
  5. Knowledge Base — Connect relevant company data sources.
  6. Tools & Integrations — Add external services for actions or data retrieval.
  7. Result Collection — Specify what information the agent should capture during interactions.

Learn more about Agent Configuration →

2. Connecting Channels​

Once your agent is configured, you can publish it across multiple communication platforms — no extra setup required for each.

Supported channels include:

  • Messaging: WhatsApp, Telegram, Facebook Messenger, etc.
  • Voice: Phone systems via SIP or Twilio.
  • Email: IMAP/SMTP.
  • Web: Embeddable chat widgets.
  • CRM: Integrations with Intercom, Bird, and others.

Learn more about Communication Channels →

3. Monitoring and Analytics​

After deployment, all agent activity is tracked in real time. FlameTree provides detailed tools to monitor, analyze, and improve performance.

Key monitoring features include:

  • Sessions: Full conversation history with metrics and insights.
  • View 360: Unified contact and conversation overview.
  • Real-Time Monitoring: Watch active chats and calls live.
  • Data Analysis: Extract structured insights from conversation logs.
  • Human Handover: Seamlessly transfer active conversations to operators when needed.

Learn more about Monitoring →

4. Continuous Improvement​

FlameTree agents learn from ongoing interactions and analytics. You can use collected data to refine workflows, improve response quality, and continuously optimize your communication strategy.