Welcome to the Platform
Flametree is an AI Customer Operations Platform for financial services — a control layer for AI-driven, customer-facing communications that operate within clearly defined policy, compliance, and brand boundaries.
The platform lets you deploy LLM-powered voice and text agents across channels (WhatsApp, phone, web, mobile apps, email), keep every interaction governed by your workflows, and combine automation with human oversight. The result is consistent, policy-aligned customer experiences that scale without losing control, compliance, or quality.
What this documentation covers
These docs explain how to build, configure, and operate Flametree agents — the day-to-day work of defining workflows, connecting channels, plugging in tools and knowledge bases, and monitoring performance.
For the product overview, use cases, and positioning, see https://flametree.ai.We publish a single plain-text export of the entire documentation at https://docs.flametree.ai/llms-full.txt. Drop that URL (or the file's contents) into Claude, ChatGPT, or any LLM with web access, and ask questions in natural language instead of browsing page by page
Where to go next
- Key Concepts — agents, tools, skills, workflows, knowledge bases, sessions, and the rest of the vocabulary used across the docs.
- Quick Start — build and launch your first agent in a few steps.
- Basic Setup — configure agents, connect channels, set up integrations.
- Advanced Features — campaigns, voice, call analytics, and more.
- Monitoring & Analytics — review conversations and improve performance over time.