How to Get Support
Flametree provides several ways to get help — from quick self-service answers to direct technical support for complex issues.
This page helps you choose the right option and prepare an effective request.
1. Try Self-Service First
Before contacting support, check the resources below — they often contain complete examples or ready-made solutions:
- Documentation – step-by-step setup and feature guides
- Template Library – prebuilt configurations for popular workflows
- Case Studies – proven approaches from real-world projects
Tip: Searching the documentation or community for your error message often gives an immediate answer.
2. When to Contact Support
If your issue isn’t covered by documentation or community threads, reach out to the Flametree Support team.
They can help with:
- Designing or optimizing complex workflows
- Integrating APIs or third-party systems
- Debugging performance or scaling issues
- Resolving recurring or unclear errors
- Planning architecture for production rollout
Recommendation: Involve support early during workflow or integration planning to avoid rework later.
3. How to Prepare Your Request
A clear and detailed request helps support resolve issues faster. Include:
- Summary – what went wrong and what you expected
- Context – relevant agent, workflow, or environment details (omit sensitive data)
- Error Information – logs, codes, or screenshots
- Reproduction Steps – short list of actions to trigger the issue
- Examples – minimal YAML or config snippet if relevant
The more context you provide, the faster your issue can be diagnosed and resolved.
4. How to Contact Support
You can email the support team at support@flametree.ai with your prepared request.