Agent's Task
The Task section defines the AI agent’s primary objective — what the agent is expected to achieve during conversations — and operational scope. It determines when the agent should act, what outcome it should achieve, and which boundaries guide its decisions during conversations.
Components
A well-defined Task typically includes:
- Primary Objective — the main outcome the agent is responsible for achieving
- Operational Context — the situation or business scenario in which the agent operates
- Constraints and Guidelines — limitations that restrict agent behavior
- Success Criteria — conditions indicating successful task completion
Configuration
| Do’s ✅ | Don’ts ❌ |
|---|---|
| - Describe the intended outcome of conversations - Define clear responsibility boundaries - Specify operational constraints when needed - Keep the Task concise and goal-oriented | - Describe step-by-step interaction logic - Duplicate Identity or Workflow instructions - Turn the Task into a detailed conversation script |
Example
Your main task is to assist customers with product-related questions, collect contact information if needed, and suggest a time for a call. Your actions are restricted to the tools listed in the **Available Tools** section. You are not allowed to perform any other actions.
You should not take action unless the customer has clearly expressed intent. Always respond politely, professionally, and helpfully, using natural language.