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Knowledge Sources

AI agents rely on structured knowledge sources to provide accurate and consistent answers.

Knowledge Sources Basics​

The Knowledge Sources page is a centralized library where you create, store, and reuse the knowledge available to your AI agents.

Instead of managing each source only inside one agent, you manage sources at the tenant level and then connect them to one or more agents as needed.

The page supports multiple source types in one place:

  • FAQs — Questions with provided answers your agent can use
  • Plain Text — Short reference text such as policies, notes, or instructions
  • Websites — Public web pages used as reference
  • Files — Uploaded documents such as PDFs, DOCX, TXT, MD, XLSX, CSV, and HTML files
  • YouTube — Public videos or channels

You can manage your agent knowledge sources from a dedicated Knowledge Sources page or from the agent page.

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