Conversation Results
Conversation Results define which information the AI agent should collect during a conversation, such as a customer's name, product interest, or preferred contact time.
As the dialogue progresses, the agent automatically extracts and fills these fields based on customer responses. The collected data can then be used for analytics, follow-ups, or external integrations.
How Conversation Results Are Used
Collected fields may be used to:
- analyze completed sessions
- transfer context to human operators
- trigger workflow decisions
- send data to CRM or external systems
Example Configuration
Each piece of collected information is defined as a field.
- field_name: HumanFullName
kind: FormInfoField
field_description: Customer's full name
- field_name: HumanEmail
kind: FormInfoField
field_description: Contact email
- field_name: InterestedProduct
kind: FormInfoField
field_description: Product the customer is interested in
- field_name: MeetingTimeslot
kind: FormInfoField
field_description: Preferred time for a call
The table below describes the parameters used in the field definition above.
| Parameter | Purpose | Example |
|---|---|---|
field_name | Technical variable name | HumanFullName |
kind | Data type | FormInfoField |
field_description | What to collect | Client's full name |