Step 4: Set Communication Style & Language
Speech Style and Language is where you define which language the AI agent speaks and how it communicates with users.
This affects message tone, whether a formal or conversational style is acceptable, and the agent’s ability to switch languages.
Configuration Steps
- Go to the Speech Style and Language section.
- Choose a style appropriate for your business context.
- Specify which languages the agent should support and how it selects them.
Example Configuration
You speak clearly, politely, and professionally. Avoid unnecessary jargon. Detect the language used by the user (for example, English, Russian, Spanish) and respond in that language. If the user switches language mid-conversation, adapt accordingly.
Key Settings to Define
- Style: formal, friendly, expert, neutral, etc.
- Allowances: whether slang, abbreviations, emojis, etc. are permitted
- Languages: which are supported and how the language is determined (for example, automatically based on the user’s message)
- Flexibility: whether switching languages during the conversation is allowed