Examples & Tutorials

End-to-end tutorials that combine agents, knowledge sources, channels, campaigns, and monitoring into complete working setups.

Build an inbound support setup end to end: an AI agent with knowledge sources and human handoff, a web widget for your site, and monitoring in Sessions, Human Agents, and Analytics.

Launch an outbound WhatsApp campaign end to end: connect the channel, prepare an agent, build a flow with a template message, upload participants from a CSV file, and track the results.

Build a website sales agent end to end from a guided template: generate it with the sales wizard, refine it, recommend products from a catalog, embed the chat widget, and review captured leads in conversations, the customer database, and a dashboard.

Build a Telegram sales agent end to end: create a bot, run the guided sales template, connect the bot token, test the conversation in Telegram, and review it in Sessions.

Build a voice agent that answers inbound phone calls end to end: prepare a voice-capable agent, set up speech where the channel needs it, connect a SIP trunk or a Twilio number, test a call, and review the recorded session.

Analyze a batch of recorded calls end to end: create a call analytics agent, define the data to extract, import recordings from audio, read each transcript and result, and review the aggregate outcomes.

Set up and run the human-operator side end to end: turn on escalation, add operator users with a schedule, enable operator notifications, configure Copilot, then handle an escalated conversation with drafts, notes, assignment, and resolve.

Build an agent that recommends products from a product catalog end to end: create a catalog, add products in the catalog editor, connect the catalog to the agent, instruct the agent to recommend, and test the recommendations in the Playground.

Build a conversation-quality report end to end: write a Deep Analysis configuration that scores satisfaction and resolution, run it over an agent's sessions, then read the trend charts, summary cards, and the conversations behind each number.