AI Agents

The Agents screen: create an agent, start and stop it, read statuses, and view logs.

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Test an agent in a safe chat before and after it goes live: answers, collected data, and human handoff.

Extend AI agents with custom tools: create tool groups, upload and edit definition and code files, attach groups to an agent in Advanced mode, and test in the Playground.

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Create product catalogs, add and edit products in the catalog editor, connect a catalog to an AI agent, and check how the agent offers products in conversations.

Analyze recorded calls with a Call Analytics agent: create the agent, define the fields to extract, import audio recordings, and review transcripts and results.