Define conversation results
The Conversation result section defines, in YAML, the data the agent extracts from each conversation. This page covers the field schema and where collected values show up.
The Conversation result section defines, in YAML, which data the agent extracts from each conversation — names, contact details, intents, or any custom fields. The agent fills the fields from what the customer says; it does not ask for the data unless your task or workflow tells it to.
- field_description: The name of the human
field_name: HumanFullName
field_title: Name
field_type: str
kind: FormInfoField
- field_description: Human's contact phone number
field_name: HumanPhoneNumber
field_title: Phone
kind: FormInfoField
- field_name: Budget
field_description: When human speaks about budget
field_type: Literal['500', '1000', '2000']
kind: FormInfoField
| Parameter | Purpose |
|---|---|
field_name | Internal field identifier used in configuration, logic, and integrations. |
field_description | What the agent should collect — describe it the way customers phrase it. |
field_title | Optional human-readable label shown in the interface and reports. |
field_type | Expected value type, such as str, or Literal[...] for a fixed set of allowed values. |
kind | Always FormInfoField. |
Use a Literal type when the value must come from a fixed list — free-text answers vary and are harder to aggregate. The ? icon in the section header opens the formatting reference.
Collected values appear as session results in three places: the Parameters & results panel on the Sessions screen, the customer's profile in 360 View, and the Results tab in the Playground while you test.
This is the same data that Simple mode edits as toggles and custom fields on its Conversation Results tab — Advanced mode exposes the underlying YAML.
Related pages
- Advanced mode overview — the full agent page and how to navigate it
- Workflow — tell the agent when to ask for the data
- Sessions — view collected results and trace logs
- 360 View — see results on the customer's profile
- Playground — review results while you test